Terms & Conditions

 

ONLINE ORDERS

Payment in full, by credit card or debit card, is required prior to the dispatch of goods. Goods supplied by Mac graham jewellery to customers will remain the property of mac graham jewellery until they have been paid for in full.
Once payment has been received by mac graham jewellery, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provided in your online form..

pRE-ORDER

Pre-Orders can be placed on selected products. Please note that payment will be taken at the checkout and you will receive an email confirmation detailing when you can expect to RECEIVE your item.

PRICES

Orders are subject to acceptance by mac graham jewellery., Purchases will be invoiced at prices set out in our website at the time of purchase.
All of our prices are listed in New Zealand dollars and will be invoiced in new zealand dollars.

If you are purchasing goods from outside of new zealand, currency fluctuations and varius credit card charges may change the amount billed on your card.

PROMOTIONAL CODES

From time to time, we will offer promotional codes to our customers to redeem at point of sale.

Mac graham holds the right to further reduce their products and are unable to refund the difference to customers. 

 

  1. By participating in any such promotion, you agree to these terms and conditions.

  2. Promotional codes allow the user one single use. This offer can only be redeemed on a single Mac graham jewellery order at www.macgrahamjewellery.com

  3. Promotional code offers exclude all other promotions and offers and cannot be combined with other discounts.

  4. Promotional codes can only be applied to full price items.

  5. This offer cannot be applied to previous orders.

  6. This promotion is only available at www.macgrahamjewellery.com and is not valid at any of our online or physical stockists.

  7. Mac graham jewellery reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)

  8. Refunds will take into account the discount

  9. Offer does not include delivery fees..

  10. These terms and conditions shall be governed by and construed in accordance with new zealand law and exclusive jurisdiction of the new zealand courts in the event of a dispute.

PAYMENT DETAILS

We accept the following methods of payment: Visa, Visa Debit, MasterCard and Paypal.

RETURNS & EXCHANGES

CONDITIONS FOR RETURN

  • Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.

  • Mac Graham Jewellery will not accept returns of any earrings that have been worn or have had their hygiene tags (applicable for certain earrings) removed. This is for hygienic reasons.

  • Mac Graham Jewellery is not liable for any lost pieces unless faulty.

  • Products must be sent back within 14 days of receipt (New Zealand and International deliveries).

  • Shipping costs are not refunded unless items are faulty.

  • We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Mac Graham’s discretion.

Faulty items

We sincerely apologize if you have experienced any fault with your item. Please post your faulty item back to us as instructed above. Please retain the tracking number in case there is any issue in transporting goods. Upon receipt of your faulty item, we will either refund or replace and dispatch as soon as possible.

exchanges

We do not offer exchanges on any of our products unless the item is proven to be faulty to assure our customers receive the upmost quality product. All of our items are sold new.

stockist returns

If you would like to return an item you originally bought from one of our Mac Graham Stockists, please return it directly to the stockist.

QUALITY

All goods sold by Mac graham jewellery meet statutory requirements.
Please note that the majority of our products are handcrafted from natural materials which means composition and colour may vary slightly from the images shown,

PHOTOGRAPHY

Some items may appear slightly bigger or smaller than actual size due to photography techniques.Every effort has been made to illustrate colours accurately but this is not always possible when browsing using different web browsing platforms and viewing devices. this means there can be no guarantee that the true colour of the jewellery will be exactly as shown online..

CANCELLATION POLICY

CANCELLATION BY YOU:

Once an order has been placed we are unable to make any changes or cancel an order. 

You can return your order once you have received it, please find further details in our Return Section.


CANCELLATION BY US:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will refund your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

COMPLAINTs

COMPLAINTS

If you find that you are not satisfied with any product or service please contact our Customer Service team via the contact us section of our website.

AGREEMENT

LIABILITY

If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question.
If you notify us of a problem under this condition, our obligation to you will be either:
To make good any shortage or non-delivery; or
To replace any goods that are damaged or defective; or
To refund to you the amount paid for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY

mac graham jewellery is the operator of www.macgrahamjewellery.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.
These materials are owned by Mac graham jewellery. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.
You are expressly prohibited from:
Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Mac graham jewellery, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Mac graham jewellery or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Mac graham jewellery.

SALE

Mac Graham Jewellery have the right to further reduce their products and are unable to refund the difference to customers.